Refund Policy

Effective Date: January 1, 2025 | Last Updated: December 2025

At Gregory Monaco, CPA LLC, doing business as Monaco CPA ("we," "our," or "us"), we are committed to delivering high-quality professional services and client satisfaction. This refund policy outlines our policies for various service types.

General Policy

Professional services—including tax preparation, bookkeeping, advisory, and consulting—involve significant time, expertise, and effort. Once work begins, those resources cannot be recovered. Therefore, our refund policy varies based on the type of service and stage of completion.

We believe in transparent pricing and clear communication. If you have concerns about services or fees, please contact us directly. We are committed to resolving issues fairly.

Tax Preparation Services

Before Work Begins

If you cancel before we begin work on your return:

Full refund of any prepayment
No cancellation fee

After Work Begins

Once we begin working on your tax return:

Fees are generally non-refundable
If you choose not to file a return we've prepared, you still owe for work completed
Partial work will be billed at a pro-rata amount based on completion

Accuracy Guarantee

If we make an error in preparing your return that results in IRS or state penalties or interest:

We will prepare any amended returns at no additional charge
We will pay any penalties and interest directly caused by our error (not including additional tax owed)

This guarantee does not apply to errors resulting from incomplete, inaccurate, or late information provided by you.

Monthly Bookkeeping Services

Subscription Services

Monthly bookkeeping is billed in advance on a recurring basis:

You may cancel at any time with 30 days written notice
After providing cancellation notice, you remain responsible for the current billing period
No refunds are provided for partial months after cancellation

Unused Services

If you prepay for multiple months and cancel:

Unused full months will be refunded, less any work performed
No refund for partial months

Setup Fees

One-time setup fees (if applicable) are non-refundable once setup work has commenced.

Advisory and Consulting Services

Project-Based Engagements

For fixed-fee advisory projects:

Full refund available if cancelled before work begins
Once work begins, fees are non-refundable
If we cannot complete the project due to circumstances beyond your control, we will refund a pro-rata portion based on work not yet performed

Hourly Engagements

For hourly advisory or consulting:

You are billed only for time actually expended
No refunds are applicable as billing reflects actual work

Retainer Arrangements

For clients on advisory retainers:

Cancel with 30 days written notice
Current month's retainer is non-refundable
Unused hours do not carry forward or convert to refunds

White-Label Services (For CPA Firms)

Fees for white-label services are due upon completion of agreed deliverables:

No refund once work is delivered
If quality concerns exist, we will work with you to address them at no additional charge

Circumstances for Full Refund

Full refunds may be issued when:

Payment was made in error (duplicate payment, incorrect amount)
Services were not rendered due to our unavailability or inability to perform
We mutually agree that the engagement should not proceed before work begins

In these cases, refunds will be processed to the original payment method.

Circumstances Where Refunds Are Not Available

Refunds are generally not available when:

Work has been substantially completed
You change your mind about needing services after work begins
You are dissatisfied with tax liability results (we prepare returns accurately; your tax owed reflects your financial situation, not our service quality)
You fail to provide necessary information, causing delays or incomplete work
You engage another provider to redo work we completed

Submitting a Refund Request

To request a refund, please contact us in writing:

Email: Greg@MonacoCPA.CPA

Please include:

Your name and contact information
Description of the service in question
Reason for the refund request
Invoice or payment reference number

We will review your request and respond within 5 business days. Approved refunds are processed within 10 business days of approval, using the same payment method as the original transaction when possible.

Disputes

If you disagree with a refund decision:

Contact us to discuss your concerns
We will review the matter and provide a final determination
Our goal is to resolve issues fairly and maintain positive client relationships

Service and Customer Satisfaction

We stand behind the quality of our work. If you are unsatisfied with any aspect of our service:

Please tell us immediately so we can address your concerns
We will work to resolve issues before they escalate to refund requests
Your feedback helps us improve

Contact Us

Questions about this Refund Policy should be directed to:

Gregory Monaco, CPA LLC
60 Melrose Drive
Livingston, NJ 07039

Phone: (862) 320-9554

Email: Greg@MonacoCPA.CPA

Website: www.MonacoCPA.cpa